Privacy Policy

We collect the following categories of information:

• Information you provide. Contact details (name, work email, company, role) you submit through forms such as demo requests or sales inquiries, and the content of messages you send us.
• Usage information. Standard server and analytics data such as IP address, browser type, device characteristics, referring pages, and pages viewed on moailabs.ai.
• Service data. When you use the Services under a customer agreement, we process the inputs, outputs, configuration, and telemetry needed to deliver, secure, and operate the Services on your behalf.

We use information to:

• Provide, operate, secure, and improve the Services and the website.
• Respond to inquiries and process demo or sales requests.
• Send transactional communications and, where permitted, relevant product updates.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with applicable law and enforce our agreements.

We do not sell personal information. We share information only as described below:

• Service providers. Vendors that host, monitor, or support the Services under confidentiality and data protection obligations.
• Customer-directed sharing. Service data is shared only as directed by the customer that controls it.
• Legal and safety. When required by law, regulation, valid legal process, or to protect the rights, property, or safety of MOAI Labs, our customers, or others.
• Corporate transactions. In connection with a merger, acquisition, financing, or sale of assets, subject to standard confidentiality protections.

moailabs.ai uses a small number of strictly necessary and analytics cookies to operate the site and understand aggregate usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Service data is retained according to the terms of the applicable customer agreement.

Depending on where you live, you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to certain processing. To exercise these rights, contact us at Info@moailabs.ai. We will respond consistent with applicable law.

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, or alteration. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

MOAI Labs is headquartered in the United States and may process information in countries other than the one in which it was collected. Where required, we use appropriate safeguards for international transfers.

The Services are intended for business use and are not directed to children under 16. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date above and, where appropriate, by additional notice.

MOAI Labs Inc., 2600 Island Boulevard, Aventura, FL 33160, United States. Privacy inquiries: Info@moailabs.ai.